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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎08-14-2013
My Device: 9700
My Carrier: GiffGaff

9700 Updated BBM To 7.0.1 Not Working HELP!!!

Hi, I Have A Blackberry Bold 9700 And I Had The 5.0 Version Of BBM And I Upgraded To 7.0.1 And When I Click On it All It Comes Up With Is A Blue Screen With Welcome To Blackberry Messenger And I Don't Know What To Do Help Please Smiley Happy 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9700 Updated BBM To 7.0.1 Not Working HELP!!!

Hey ElleBBSupport,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have a BlackBerry data plan with your network service provider?  If not, please contact your network service provider to add a plan as it is required to use BBM on non-BlackBerry 10 smartphones.


Let me know if you have any more questions.





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