08-14-2013 05:07 PM
Hi, I Have A Blackberry Bold 9700 And I Had The 5.0 Version Of BBM And I Upgraded To 7.0.1 And When I Click On it All It Comes Up With Is A Blue Screen With Welcome To Blackberry Messenger And I Don't Know What To Do Help Please
08-18-2013 11:24 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have a BlackBerry data plan with your network service provider? If not, please contact your network service provider to add a plan as it is required to use BBM on non-BlackBerry 10 smartphones.
Let me know if you have any more questions.
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