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New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

9700 only get gprs

i have 9700 can't get blackberry service...

i already chek in provaider pin's oke..

they say not suspend,but this phone can't use blackberry service because the letter gprs is smal

any suggestion

imei:359564.03.156936.3 and pin 21e39f46

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 only get gprs

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the EDGE or full data features of the device, the RIM push email functions, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier/mobile provider and inquire about having the BlackBerry Data Plan added to your account.

Good luck.



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New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

Re: 9700 only get gprs

yes i have...

my card already have data plan blackberry...

this card i change to diifernt device ca get GPRS

that make me conffuse,why my onyx not suspended but can't get GPRS only gprs Smiley Surprised

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9700 only get gprs

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

On this screen, what do you see, a list of numbers?

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

Re: 9700 only get gprs

yes i already try...

in setup i don't have email setting...

how i can get icon email setting if the letter gprs won't big...

Contributor
Posts: 30
Registered: ‎04-16-2010
My Device: z10
My Carrier: wind ita, 3ita, 3hk, china unicom

Re: 9700 only get gprs

i have same problem no solution....know one know how to do.

New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

Re: 9700 only get gprs

any solutionnn

in my shop i have many case like this???

Highlighted
New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

Re: 9700 only get gprs

so no one have solutionfor this troubel...

so the phone just like garbage.If the phone suspended that make reason,but if evrything oke but can't get bis acces and only gprs that must have solution...

i know someone in here can answer

pleaaseee

Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9700 only get gprs

Hello,

 

If gprs (or whatever the network signal indicator is from each carrier) is in lower case, then the BB is seeing the carrier data network, but cannot register to it properly. And the problem is normally at the carrier -- not usually on the BB itself. There are settings inside of "Manage Connections" that you can try to adjust to ensure that the BB is attempting to use the proper protocols for the carrier on which it is supposed to be registered, but I honestly think that the carrier has not properly provisioned the BB on their network. Hence, contacting them is the proper course of action. (And, btw, contacting them is the ONLY course of action for formal support -- these forums are NOT formal support.)


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎04-08-2010
My Device: 9000
My Carrier: indosat

Re: 9700 only get gprs

oke thanks u...

Smiley Surprised