03-15-2014 01:35 PM
I have just purchased the 9720 but am unable to get my Hotmail emails through to it. i have tried doing the Enterprise Activation but after waiting some time with the screen just saying "Acquiring Service Connection" i get a message saying "Activation request failed. A service connection is unavailable" can anyone help
03-18-2014 12:24 AM
Hi and Welcome to the Community!
You should not be using the Enterprise selection at all. To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
03-18-2014 12:47 PM
Thanks for your help, I really appreciate it. Not wishing to sound stupid but when you say carrier, do you mean my phones network provider, e.g., Vodafone or my internet provider, e.g., BT
03-18-2014 03:32 PM