Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎07-09-2014
My Device: 9720
My Carrier: TMobile UK

9720 won't connect to iMac



I have a BB 9720 and am trying to sync it with my iMac with no luck.


Every time I plug it in to the computer using a USB cable, I get a message saying "Blackberry® Desktop Software failed to connect to your Blackberry® device. Reconnect your device and try again."


I am using an iMac 14,3 i5 2.9ghz; OSX 10.9.3 and Blackberry Software 2.4.0 (build 18); BB 9720 7.1 bundle 2839 (v7.1.0.1046, Platform


Any help greatly appreciated.