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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-09-2014
My Device: 9720
My Carrier: TMobile UK

9720 won't connect to iMac



I have a BB 9720 and am trying to sync it with my iMac with no luck.


Every time I plug it in to the computer using a USB cable, I get a message saying "Blackberry® Desktop Software failed to connect to your Blackberry® device. Reconnect your device and try again."


I am using an iMac 14,3 i5 2.9ghz; OSX 10.9.3 and Blackberry Software 2.4.0 (build 18); BB 9720 7.1 bundle 2839 (v7.1.0.1046, Platform


Any help greatly appreciated.