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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-25-2013
My Device: 9780 Bold
My Carrier: Orange

9780 Bold Randomly shuts down

For the last two months the 9780 randomly shuts down


actions taken to resolve - had no affect

1. uploaded and re-installed latest OS 6.0 Bundle 2949 (v6.0.0.668, Platform

2. bought genuine battery


Please help

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9780 Bold Randomly shuts down

Try placing a business card or a small folded piece of normal paper normal paper over the battery and replacing the back cover. See if that will help you, in case it is a problem of the battery being lose in the device.

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