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New Contributor
Posts: 5
Registered: ‎05-17-2012
My Device: Bold 9780
My Carrier: Rogers
Accepted Solution

9780 bold camera message - could not capture image

Hi. Camera and vid recorder have stopped working. Camera message is could not capture image. Lots of space on card. Worked perfectly almost 2 yrs to now. Still able to see pics and videos and all menus appear functional.
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9780 bold camera message - could not capture image

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎05-17-2012
My Device: Bold 9780
My Carrier: Rogers

Re: 9780 bold camera message - could not capture image

Thks for responding but already tried that. If no other solns offered will try a reinstall from the desktop sftware 2nite. Cheers paul.
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9780 bold camera message - could not capture image

Well, it's a pity you didn't say that you'd already tried that...so, before any other advice is given, can you please post ALL that you've already tried?

Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎05-17-2012
My Device: Bold 9780
My Carrier: Rogers

Re: 9780 bold camera message - could not capture image

Sorry to have wasted yur time. My first post. this is all tried other than poking around desktop software and identifying possibly to reload all the phone drivers.
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9780 bold camera message - could not capture image

It is YOUR time I'm most concerned about...getting you to a solution quickest is my goal.

 

Before you head to the full reload, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎05-17-2012
My Device: Bold 9780
My Carrier: Rogers

Re: 9780 bold camera message - could not capture image

Thanks for your message. Made me recall memory booster app recently installed. Uninstalled this and a few other seldom used apps and the camera works again following the restart. Cheers.
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9780 bold camera message - could not capture image

Excellent...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
New Member
Posts: 1
Registered: ‎03-18-2013
My Device: blackberry 9780
My Carrier: mtn

Re: 9780 bold camera message - could not capture image

I have tried this suggestions you gave and it can't still capture image for 9780