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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎03-27-2011
My Device: 9780
My Carrier: Telus

9780 wifi only works sometimes

My 9780 wifi works about 30% of the time. I get messages that there is a communication error or server is busy or cannot connect to server or failure to connect to server or unable to find the requested server. At other times it works just fine, then I click a link and it can't find the server. It is very frustrating. I am browsing very typical pages like Google, nytimes, blackberry mobile etc..


Here are something's I have tried so far to correct the problem:

- pulled battery and reset

- cleared cache etc

- checked my router (2wire) for issues

- my wifi symbol is completely white, not grey it shows a strong connection, my bb tells me the signal strength is -47dbm

- tried opera and bolt browsers..get same dropped wifi messages, cannot connect etc..


My wifi connects to laptop with no problem and never drops signal, my computer has strong internet connection with no drops in connection...why does my blackberry only work intermittently on wifi?


Any tips, advice greatly appreciated.

Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: 9780 wifi only works sometimes


 Just out of curiousity... do you connect to more than one wifi connection? if so, does it happen in both locations or just the one?

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New Contributor
Posts: 3
Registered: ‎03-27-2011
My Device: 9780
My Carrier: Telus

Re: 9780 wifi only works sometimes

I do connect a two different wifi spots, both use 2wire routers, both have same problems of dropped or no server connections about 70% of the time. the frustrating part is that wifi does work sometimes very well then inexplicably (to me anyways) it just refuses to work

New Contributor
Posts: 3
Registered: ‎03-27-2011
My Device: 9780
My Carrier: Telus

Re: 9780 wifi only works sometimes

here is my diag. report if this helps solve the problem: ***for privacy


Current Profile: 2WIRE733
AP MAC Address: 00:26:50:**:**:**
Security Type: WPA2 Personal
Association: Successful
Authentication: Successful
Local IP Address: ***.168.100.105
Signal Level: -45 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:  
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: CCMP
Group Cipher: TKIP
Gateway Address: ***.168.100.254
DHCP: Successful
Primary DNS: ***.168.100.254
Secondary DNS:
DNS suffix:  gateway.2wire.net
Subnet Mask:
Server Domain Suffix:  
Software Token:  
Hotspot Code:   
Hotspot Message:  Not Applicable
Hotspot Status:  Not Applicable

Current Profile:  
Concentrator Address:  
Contact:  N/A
Authentication: N/A
Secure Device IP:   
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:  
Primary DNS:  
Secondary DNS:  
DNS Suffix:  
Secure Subnet Mask:  
Retry at:  
Session Lifetime:  
Re-login at:  
Failed Login Attempts: 0
Software Token:  

BlackBerry Infrastructure
Address Used: //***.9.242.88:443
IP Used: ***.9.242.88:443;55812
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Mar 27, 2011 4:30 PM
Certificate status: Ok
New Member
Posts: 2
Registered: ‎05-20-2011
My Device: 9780
My Carrier: Fido (Rogers)

Re: 9780 wifi only works sometimes

[ Edited ]

Same issue here. Same router except that I get one bar less although I am literally less than a meter from the router. I tried it at school's wifi and I still have issues there. I am giving up pretty soon. 


I have read other complains online (crackberry's website). It seems that the issue is growing.

New Member
Posts: 5
Registered: ‎04-11-2012
My Device: Torch 9800
My Carrier: Maxis

Re: 9780 wifi only works sometimes

Hi dmwpg, I am using a different BB smartphone from yours. I am using a BB Torch 9800 but your error messages seem to be similar to mine. Pls try out a solution that I found from one of the forums.


1. The problem seem to lie with the Wi-Fi router security settings. Check yours to see whether you have selected WEP(legacy) or WPA2(latest).

2. I read in one of these forums that BB has not updated their smartphones to work with WPA2 and it seem that my trusted WEP is also a problem now. WPA is a security protocol that sits in between WEP and the latest WPA2. I switched to "WPA only" security settings and corrected my Wi-Fi network profile on my BB Torch.


Now I can browse smoothly and super-fast on my home Wi-Fi network.