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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎07-09-2013
My Device: 9790
My Carrier: Vodacom

9790 7.1 system upgrade gone wrong

My ringtone gives me a problem, Ever since I upgrade my device's software to 7.1, it becomes faulty where the sound drops to a very low level even when I have it on 10 with Vibrate on all profiles and the speaker sounds dead until I reboot and after a while it starts again and I miss of calls because of this. how can I sort it out?

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 9790 7.1 system upgrade gone wrong

Hey oungbuck,

Welcome to the BlackBerry® Support Community Forums.


I would suggest resetting the Sounds/profiles database, please review the following article on 

how to clear the user content databases from the BlackBerry smartphone:



Let me know if you have any questions.







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