10-09-2012 06:53 PM
I just bought a new Bold 9790, I have set up Blackberry Proctect on it, back-up have been taken, Protect registered correctly the device.
But when I try to get the geographical location of the device, to sent it a message or to get it ring, the device do not seems to respond to Blackberry protect!
On the device, The "show location" is activated on Blackberry protect. The option/device/Gps parameters are all on and the right street address is displayed on that page, so the GPS works.
I have another 9790 and this other one is working fine at the same location.
Any ideas of what I'm missing here??? thanks for your help
10-11-2012 11:42 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you using the same BlackBerry® ID to access BlackBerry® Protect for both BlackBerry smartphones?
Also do the protect notifications work if you remove the battery and place it back in?
I look forward to your reply.
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Click Accept as Solution for posts that have solved your issue(s)!
10-13-2012 09:57 PM
Yes I'm using the same BlackberryID on the device and on the site.
When trying to check if I was receiving the alert, I removed the battery and when it rebooted, everything was functionning. The phone received the messages I sent previously, I was able to localize it and to make it ring.
Thanks a lot for your help.
11-07-2012 06:35 PM
so I have found and fixed it.
A few months ago, I have made the upgrade from 7.0 to 7.1 Since then, except this bluetooth issue, the phone was working fine.
Last night, so tired about the problem, I decided to re-install completely the OS on my 9790.
So this morning, it reacted normally and the communication with my car was working fine!
Thanks anyway for your help and suggestions.