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Visitor
Posts: 1
Registered: ‎02-23-2013
My Device: 9790 bold
My Carrier: laresa

9790 auto restart

I'm on my 2nd 9790 now. My first 1 had a problem with the battery overheating - within a week of obtaining it. My 2nd 1 now auto restarts, its 24 hours old. Is there a problem with the 9790 bold? And why do batteries overheat and why do they restart? Please help
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9790 auto restart

Hi Laresa

 

Welcome to BlackBerry Support Forums

 

Some time our BlackBerry device may feel warm say a long browsing session , playing games ,countinous download or while charging Or if applications runs in the background. If we  press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) you can always look if any other apps. are running in the background which is also responsible for device Overheat.

 

KB31531 : BlackBerry 7 smartphone may feel warm during use

 

Regarding reboot problem , have you recently installed any new application ? If it is then try Uninstalling that particular application which you think might be responsible afetr which this reboot problem appeared. But If you haven't Installed any third party apps and its rebooting on its own then it will be better to Contact your carrier to know if its a hardware issue.

 

Good luck. 

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