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Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery


DA1 wrote:
Are you going to assit as you requested the info

Yep. Sure am! Are you going to be posting every 5-10 minutes asking? This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. I do have a real life, I run a business, have employees and things to deal with. It's common internet etiquette to be kind and patient when awaiting forum assistance.

 

So now, on your 9790, can you look at this for me?

Options > Device > Application Management.

On that screen, you can swipe left or right to go to the CPU usage screen. Do that.

On the CPU usage screen, let it sit a minute and note the top used applications using the CPU. What are they?

Now, while that is CPU usage, that also indicates what could be draining your battery.

 

  • What are the top 2 or 3 and what % usage?
  • What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?



 



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DA1
Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: 9790
My Carrier: O2

Re: 9790 battery

I am sorry, I thought you were to do with RIM. The CPU details are System 3%. App 21% and Free 59%. It also shows Browser, Homescreen and Messages. The Op System is V 7 1 0 714
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

[ Edited ]

apology accepted.

 


DA1 wrote:
I The CPU details are System 3%. App 21% and Free 59%. It also shows Browser, Homescreen and Messages.

If you click to expand that App section, you should see which app(s) are churning the CPU and likely which app(s) are draining the battery. Could be an active browser page open, it could be some app running in the background which doesn't appear in the AppSwitcher window, like BeBuzz, SixTools, or something you might have installed and you THINK is not actively running.

If you can check that... let's see.

 

I also want you to read this, and look on your own Options > Device > Application Management, do you see BlackBerry Application Resource Monitor installed?



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DA1
Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: 9790
My Carrier: O2

Re: 9790 battery

Tha BB Aps Res Man is installed and both are ticked in this section. I am not sure about the other part.
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery


DA1 wrote:
Tha BB Aps Res Man is installed and both are ticked in this section. I am not sure about the other part.

You mean both are ticked, meaning the App Res Monitor is enabled and running?



1. If any post helps you please click the Like Button below the post(s) that helped you.
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DA1
Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: 9790
My Carrier: O2

Re: 9790 battery

Many thanks.
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

How's it going now?



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DA1
Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: 9790
My Carrier: O2

Re: 9790 battery

I deleted apps that I was not using and the battery life today is much better. Thank you for your patience and assistance.
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 battery

OK, good.

 

I want you to do the following a couple times over the next couple of days.

 

While you are charging the BlackBerry, connected to a wall outlet AC charger, remove the battery a few seconds and replace and allow it to reboot. This is will re-sync the on-device battery meter with the actual battery charge. Sometimes they become out of sync, perhaps the device saying you have 50% charge remaining, while battery is actually down to 10%, and thus you may see short battery life.

 

Don't drain your battery every day to 10-15%, that is bad for these Li-Ion batteries and makes them last shorter in the overall life of the battery.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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DA1
Contributor
Posts: 11
Registered: ‎10-24-2012
My Device: 9790
My Carrier: O2

Re: 9790 battery

Thank you once again.