03-02-2013 11:07 PM
mY MOBILE PHONE HAS BEEN SENT TO SERVICE CENTER FOR THE SECOND TIME IN ONE YEAR. RESPONSE IS VERY POOR. MY PHONE WAS GIVEN TO THE pUNE SERVICE CENTER ON 19TH feb THRU WORK ORDER NUMBER PUN/BB/13/00510 UNDER WARRANTY BUT TILL NOW INSPITE OF CONSTANT FOLLOW UPS THERE IS NO REPONSE TO REPLACEMENT OR REPAIR OF PHONE. POOR SERVICE AT A TIME WHEN 1O IS BEING LAUNCHED. VERY BAD SERVICE . NEED A REPLY URGENTLY AS I AM TOTALLY INCONVINIENCED WITHOUT MY PHONE. HOPE THE BLACK BERRY TEAM WILL LEARN TO RESPOND QUICKLY TO THE LOYAL BB USERS.
03-03-2013 09:50 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these user-to-user forums. Rather, it is through your service center...even if they so far have not been very helpful. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: