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BlackBerry® OS Smartphones

New Member
Posts: 3
Registered: ‎05-30-2013
My Device: bold-9790
My Carrier: not sure

Re: 9790 no sound on outgoing and incoming calls

my firmware version is v7.1.0.714. 

i tried hard rebooting(didn't work), changed my audio settings to audio treble(didn't work). need help! 

New Member
Posts: 1
Registered: ‎06-23-2013
My Device: blackberry 9900
My Carrier: agent

Re: 9900 no sound on outgoing and incoming calls

Hi Everyone,


I recently picked up a 9900 from Telus and I have noticed that it is randomly losing sound on outgoing and incoming calls. With outgoing calls it dials out fine and connects to who I am calling but I don't hear the ringing when the call goes out and I can't hear the person on the other end when it connects. When I receive a call I hear my ringtone but when I answer it I can't hear the person on the other end.The only way I can talk to someone when it is acting like this is to switch from headset mode to speaker.


I played around with my phone and sound but could not find a fix. The only thing that works is a battery pull but even that is only temporary. So far the longest I can go is two days before I have to do another pull.


Any ideas on what could be wrong or should I just take the phone back and get a new one? I've heard this is actually an issue with the 9900 so I am a bit worried about replacing it when it could happen again.