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New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france
Accepted Solution

9790 qui reboote ... 9790 keeps rebooting

Hi,

j'ai un 9790 qui passe son temps à rebooter à presque chaque action ... il a été entièrement remis à jour en 7.1 ... une idée ? merci d'avance

 

I have a 9790 device which keeps rebooting all the time - is there sthg to do ? any idea (it has a supposed clean 7.1 OS version). - thanks for your help and advice

 

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: 9790 qui reboote ... 9790 keeps rebooting

New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france

Re: 9790 qui reboote ... 9790 keeps rebooting

thanks - found that thread already and tried all tricks but quite depressing since it did not work - blackberry seems to be very silent and does not bring actual help...

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: 9790 qui reboote ... 9790 keeps rebooting

how old is your device?
--

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Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 qui reboote ... 9790 keeps rebooting


lacharrette wrote:

 

I have a 9790 device which keeps rebooting all the time - is there sthg to do ? any idea (it has a supposed clean 7.1 OS version). - thanks for your help and advice


Try this... for the rebooting.

1. Remove the Media card for a couple days and see if the rebooting persists.

2. Place a folded piece of normal paper on top of the battery and see if the rebooting stops.

3. Go to Options > Device > Advanced > Application Management and delete any third party applications installed. Reboot with a powered on battery pull and see if the rebooting stops.

 

I would try these in this order, 1 2 3



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New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france

Re: 9790 qui reboote ... 9790 keeps rebooting

Thanks  - I already tried 2 and 3 ... 1 is new for me !! I'll keep you posted.

New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france

Re: 9790 qui reboote ... 9790 keeps rebooting

more than a year I would say ... why ?
New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france

Re: 9790 qui reboote ... 9790 keeps rebooting

(what do you mean exactly by "top of the battery" ... sorry my english is not my mother tongue: is it just put on the top or somewhere specific to blok it ?)
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9790 qui reboote ... 9790 keeps rebooting

Lay a piece of folded paper over the battery and replace the battery door.

The purpose is keep the battery in tighter, sometimes they are loose and shake loose and reboot the device.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-23-2013
My Device: 9790
My Carrier: orange france

Re: 9790 qui reboote ... 9790 keeps rebooting

hi - seems to work ! thanks