10-19-2012 09:55 AM
BB support engineers,
My observation is that REBOOT issue some how related to battery level reader s/w or something. because as soon as battery level goes below 80%(approx), device start rebooting and after some reboots it shows battery level in "red'.
Remove battery put back and 80% cases reboot cycle stops and battery level is normal. However it remains for some time only. try to make/recv call and it starts rebooting again.
Please look into this reboot issue and atleast suggest some solution.
10-25-2012 06:43 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
03-18-2016 10:28 AM
Dear BB Support,
I'm experiencing the same problem on my Bold 9790.
I've tried the following actions:
1) Change the battery with new original BB item;
2) Wipe the device;
3) Restore the last firmware provided and compatible with my Carrier.
The behaviour is the same. Can you help me to understand how solve this issue?