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New Contributor
Posts: 2
Registered: ‎01-10-2013
My Device: Bold 9790
My Carrier: Etisalat

9790 switching off randomly

Team, I'm using a BB9790 Bold, current OS 7.1 bundle 2039 (v7.1.0.714). I did a wireless update a week ago on my OS (I assume previously was OS 6.XX). After this update, my BB started to switching off randomly. I brought back my device to the local authorized service center and they did a complete new re-installation. This new OS installation didn't sort out my issue as my phone continues to switch off randomly! Moreover, when the phone restart, it's drain more than 50% my battery, even if the battery was full charged before. I tried to use the phone in Safe mode but doesn't help so much. It's really annoying situation! Do you have any advice or suggestion???
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: 9790 switching off randomly

what do you mean by "but doesn't help so much"?



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New Contributor
Posts: 2
Registered: ‎01-10-2013
My Device: Bold 9790
My Carrier: Etisalat

Re: 9790 switching off randomly

Means that the phone continues to switch off randomly...