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g2o
New Member
Posts: 2
Registered: ‎12-20-2012
My Device: blackberry bold 9790
My Carrier: o2

9790 turning off ???

my phone keeps turning off and restarting ?

Hall of Famer III
Posts: 57,618
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9790 turning off ???

Hello,

 

Start with this article:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9790 turning off ???

That and also when my phone was doing the random restarts, I got it replaced.  My device had problems with the on board memory.  Let your carrier know this too.

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