07-03-2013 06:55 AM
Hi Does the Blackberry Bold 9790 have issues with the lock button on the top of phone, Its broken and my phone company are saying its not in warrenty even though iv had it 8 months. And they want me to pay £100.00 for the repair. I know a few peole who have the same problem as me. Is it a manufactuing fault can you please let me know.
07-20-2013 04:53 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, but should be escalating to their management.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: