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New Contributor
Posts: 2
Registered: ‎02-04-2013
My Device: Torch 9800
My Carrier: MTN South Africa

9800 Keyboard not working!

I have a 9800 whos trackpad and tourchscreen is working but the keyboard is not working... i ve search through the net and done everything suggested and it seems to be the same.... Pls kindly help



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 9800 Keyboard not working!

Hi and welcome to the forums!


After a hard reset try the steps listed in the KB link below.




KB02141 Reset a BlackBerry smartphone

KB29640 Trackpad, trackball, or keyboard not working on a BlackBerry smartphone


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New Contributor
Posts: 2
Registered: ‎02-04-2013
My Device: Torch 9800
My Carrier: MTN South Africa

Re: 9800 Keyboard not working!

Thanks for your response..
i ve run the self test application using my virtual keyboard and discovered that the physical keyboard is not working...every other parts are working.

What do you suggest i do?