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New Contributor
Posts: 4
Registered: ‎06-07-2012
My Device: Torch 9800
My Carrier: ATT

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Knotty -- I have the latest version of the OS and the latest bundle, but still no cigar.  Any options for me?

Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

if the phone was reloaded and issue is still present, you might have a hardware fault.


the ribbon isnt easy to replace on it and could be that or even the digitizer



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New Contributor
Posts: 5
Registered: ‎06-07-2012
My Device: Torch 9800
My Carrier: Vodafone

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Following the new revision update, download and re-boot there no change, the touchscreen still would not work. This morning, Monday, however it has started working and has continued working throughout the day. I don't know if it takes a few days for updates to register (I can't imagine it) but for the time being it's sorted. Thanks...

New Member
Posts: 1
Registered: ‎12-25-2012
My Device: blackberry torch
My Carrier: virgin mobile

Re: 9800 - QWERTY Touch-screen not working and neither is my keypad


all of asudden my keupad as well as my touch screen on my blackberry isnt working but i know my phone isnt frozen because when i flip the screen it flips with the phone.

please help