Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-11-2010
My Device: BOLD 9000
My Carrier: O2

9800 Torch Email problem

I have set up my Torch to recieve email that is from my btinternet account, it receives emails fine, However when i turn my laptopn on and open Outlook, which then requests new emails) the emails on my Torch disappear ?? Has anyone come across this before and know what to do ? I called Vodafone but after telling me i should delete all my messages in oulook ! like 9500 mails it should work ! after telling the chap that this is not the solution the line went dead !


I have had the same procedure working for last few years on my bold so cant understand why this is now happening !



Posts: 94,752
Likes: 24,449
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9800 Torch Email problem

That Vodafone rep is silly.


You have your Outlook set to delete the messages on the email server, which when that happens the "delete" syncs to your BlackBerry.


Do this:

There is a setting in Outlook to "Leave Messages on Server".

For MS Outlook 2003:
1. Outlook > Tools > Email accounts > View or Change existing > next.
2. Highlight the email account > Change > More Settings.
3. Advanced Tab > Leave a Copy Messages on Server
4. Check that box.

* You will need to perform this edit for each Outlook email account you have.

Other versions of Outlook have a similar setting although it might located in a slightly different location in the :advanced settings.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎10-28-2010
My Device: Not Specified

Re: 9800 Torch Email problem

If you receive a lot of emails, what do you do when the server fills?  What happens then to the emails that have been previously downloaded to the BB?