10-22-2012 10:58 AM
I've searched a bunch of forums and found that this is an old problem, but this has just started happening on my device within the last 2-3 weeks. I have a Torch 9800 with 6.0.0 Bundle 2647. When i look for an upgrade, the desktop software tells me that i have the latest version (ie..no upgrade available).
My Blackberry 6.0.0 System Software is pulling 100% of the CPU time. I have deleted a few of the apps that i thought might be the culprit, and the problem goes away for a day or two, then boom, BSS 6.0.0 is pulling 100% again, and my battery drains quickly, and the phone acts sluggish, to the point it is almost useless. I am at wits end, and although this appears to have been resolved in an older version of the OS, my OS seems to be up to date.
Any ideas out there?
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-22-2012 01:21 PM
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
10-22-2012 01:27 PM
MYVER = 9800/184.108.40.2060
I've done a battery pull multiple times, the prob goes away and then over a day or so, the problem re-occurs.
Thank you for the fast response.