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New Contributor
Posts: 3
Registered: ‎09-21-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers

9800 home screen went really dark and cannot change it back to bright screen

it seems I have pressed something when my phone was in my pocket that caused my home screen with all my icons to go to a very dark screen

 

the screen goes bright if I touch the "search" icon on the top right, but then I cannot access the apps

if I touch the search function again the bright screen disappears and I have access to all the features on the phone

 

I have tried "reset" in the options menu; I have tried adjusting the "backlight" function to no avail

 

I used to be able to touch the notification bar across the top to access all emails and facebook but now it is hidden behind the search function bar

 

help

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9800 home screen went really dark and cannot change it back to bright screen

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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