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Registered: ‎10-31-2010
My Device: 9800 Torch
My Carrier: Rogers

9800 is always on speakerphone and mute when making/receiving a call

Device info

Your carrier: Rogers

Model info and OS version (Go to Settings, then Options, then about):9800, v6.0.0.246


Apps and free space

File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 171.7Mb

Did a battery pull fix your issue? Yes

Apps installed and their version if possible.   (Go to Settings, then Options, then applications):  None

BT device model/version (you will have to look at the BT device):


When writing your question

Any other details that would help us out with your issue:

As the title says when making or receiving a call the phone is always on speakerphone (and I cannot take it off of speakerphone by say, touching or selecting the speakerphone/handset button) and always on mute (thankfully I am able to change this by selecting the mute option or the button on the top right of the phone)