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New Contributor
Posts: 3
Registered: ‎04-21-2013
My Device: 9800 Torch
My Carrier: Orange

9800 new battery doesn't work

hello

I bought a new battery for my torch, cause the old one draines very quickly. so the new battery doesn't work, it has an X and the OS doesn't load. I've reinstaled 3 times the OS so it's not this problem. also I've charged the battery 1 day, with blackberry original charger.

I've tried every step I found on forums but with nou luck

 

any help please..

the battery it's new, it's the same as the original one, I don't know if it's original 100% but it's the same as the one I had before.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9800 new battery doesn't work

The new battery may be bad.  Can you exchange it for another one?

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New Contributor
Posts: 3
Registered: ‎04-21-2013
My Device: 9800 Torch
My Carrier: Orange

Re: 9800 new battery doesn't work

no I can't Smiley Indifferent

I've seen a lot of people with this problem..how they fixed it?

New Member
Posts: 1
Registered: ‎04-26-2013
My Device: Torch 9800
My Carrier: Telus

Re: 9800 new battery doesn't work

I have been having the exact same problem.  I replaced my battery and it still drains really quickly; 3 hours after a full charge and no use and the battery's drained.

 

I would also appreciate any advice.....

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9800 new battery doesn't work


BrownSugar13 wrote:

I have been having the exact same problem.  I replaced my battery and it still drains really quickly; 3 hours after a full charge and no use and the battery's drained.

 

I would also appreciate any advice.....



Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues in Safe Mode, then you should investigate more harsh remedies...WIPE, OS Reload, OS Update, BBSAK Wipe/Reload, "Bare Bones" diagnostic reload process, etc.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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