12-20-2013 03:51 AM
ive been using my blackberry torch since a while. i went abroad for a trip of 21 days and left my phone back home when i came back home tried turning it on but its not turning on even after charging it for couple of hours and have taking out battery many times and re inserting it. but just red LED turns on when phone on charge nothing else happens but phone was alright when i left it back home.
12-20-2013 09:53 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!