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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-30-2012
My Device: Torch 9810
My Carrier: Rogers

9810 Only completes booting up when i plug into PC!

Hi i hope somebody can help me with this!
So my unlocked torch 9810 is on OS and when ever i reboot it or do a batterypull it only boots 2 thirds of the boot sequence and stops, the only way i've got it to boot it connect it to my pc, as soon as i do that it comtinues booting and loads like a charm.


can anyone help me with that? its really annoying. And i've tried upgrading to OS 7.1 and still had the same problem. Ohh and i have 232.1 MB free app storage if that helps. THANKS!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: 9810 Only completes booting up when i plug into PC!

Hi kiimomoh,


Welcome to the Support Community!

If possible, are you able to test with another battery to rule out any issue with the battery itself that may be causing this? If you still have the same issue powering on your BlackBerry® Torch™ 9810 smartphone using another battery, please try following the steps in one of the following KB articles to resolve this issue.
If you are using a Windows® computer, please try: http://bbry.lv/GI9beY
If you are using a Mac, please try: http://bbry.lv/J0UN1U


Hope this helps.



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