07-30-2012 07:26 PM
Hi i hope somebody can help me with this!
So my unlocked torch 9810 is on OS 18.104.22.1685 and when ever i reboot it or do a batterypull it only boots 2 thirds of the boot sequence and stops, the only way i've got it to boot it connect it to my pc, as soon as i do that it comtinues booting and loads like a charm.
can anyone help me with that? its really annoying. And i've tried upgrading to OS 7.1 and still had the same problem. Ohh and i have 232.1 MB free app storage if that helps. THANKS!
08-02-2012 12:29 PM
Welcome to the Support Community!
If possible, are you able to test with another battery to rule out any issue with the battery itself that may be causing this? If you still have the same issue powering on your BlackBerry® Torch™ 9810 smartphone using another battery, please try following the steps in one of the following KB articles to resolve this issue.
If you are using a Windows® computer, please try: http://bbry.lv/GI9beY
If you are using a Mac, please try: http://bbry.lv/J0UN1U
Hope this helps.
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