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New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: 9810, 8520, 9780
My Carrier: Digicel, TSTT

9810 Torch Error 102

I have a Torch bought directly from RIM and I'm getting an error 102 white screen on boot up. I'm looking for the RIM version of the OS to restore it as the desktop software is telling me there are no updates available when I try the restore process.

My present carrier for this phone is TSTT but I want the original OS that came with the phone as I travel with the phone and don't want it locked to any carriers.


Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9810 Torch Error 102

Hi and Welcome to the Community!


You have some misunderstandings there, so let me try to give you some correct information.


First -- BlackBerry directly distributes no OS packages to end users. I don't know what was on your BB when you procured it, but that is actually irrelevant. Even if there were some non-carrier-wrapped OS package that it had, there is no source to obtain that after market. All OS packages are solely available via the official download portal. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.


Second -- the installed OS has nothing to do with a BB being locked to a carrier. You can use any carriers OS on any BB, as long as it's for the exact same model number. Nothing about the OS package locks a BB to any carrier. Only the MEP status does that:


Third, there is no way to tell you what OS came with your BB...no one here, on this user-to-user community, was party to your purchase transaction...and, therefore, has no access to such information.


OK...with those pre-ambles out of the way, let's go one thing at a time:

LouisSamuel wrote:

I'm getting an error 102 white screen on boot up.

Here is a KB that discusses that error:

  • KB10068 "JVM 102" error is displayed on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

LouisSamuel wrote:

the desktop software is telling me there are no updates available when I try the restore process. 

I assume you mean the OS loading process? The restore process is totally different from the OS loading process, and the OS package has nothing whatsoever to do with restore.


From what you describe, you are using the automatic method. It is best, therefore, to override that and take control of exactly what OS is installed to your BB. The simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.

You may also need the use of these tricks:

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-16-2013
My Device: 9810, 8520, 9780
My Carrier: Digicel, TSTT

Re: 9810 Torch Error 102

thank you very much I was afraid to install a carriers package because of the locking issue so you solved that for me. Will go ahead with the the update.