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12-16-2011 09:33 AM
Welcome to the forums.
Before connecting your BlackBerry to your computer ensure you have downloaded and installed the latest version of the BlackBerry Desktop Software.
You can download the latest version from:
12-16-2011 09:51 AM
12-16-2011 09:57 AM
If you connect your BlackBerry using a USB cable are you able to use Mass Storage Mode as shown in this article.
Once Mass Storage Mode is enabled you should see the BlackBerry show up as a new drive.
12-16-2011 10:06 AM
12-27-2011 04:05 AM
Hi, I have the same problem. My 9810 and old 9700 shows disconnected in the desktop software, cannot transfer files. I have enabled media card support. I have enabled compression. Is this a factor? Not sure what happens if I turn compression off now.