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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-18-2013
My Device: 9810, 9800
My Carrier: at&t

9810 vs 9800 recognition in desktop 7.1 softarre

I have a 9810 that the desktop recognizes.  I have a 9800 that I can't  get the software to acknowledge, though the PC itself sees it.  Any suggestions?  ( the 9800 is a 6.0 OS verified to have the most current software)


Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: 9810 vs 9800 recognition in desktop 7.1 softarre

BlackBerry has an article on forcing the detection of a phone.  Have a look:


www.blackberry.com/btsc/KB10144 .



Let us know if that helps you.  Smiley Happy

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