06-25-2013 04:57 PM
Hey all, newbie here so go easy I have a 9850 from Sprint. While Twitter was open I froze and had to pull the battery. Now ever since it only boots to like 70-80% and stops. I have pulled tha battery numerous times with no luck. Tonight Im going to try to see if it will connect to desktop manager. If the phone isnt booting is it possible desktop will still detect it? I have not backed up for awhile so I am hoping that I can recover and back up before going any further. I dont want to loose pics and such. When starting the led red light comes on and the blackberry screen with bar appears. The start up starts but then just stops.
Any suggestions would be helpful. Im technically challenged so any assistance would be great
06-25-2013 05:43 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
I have not backed up for awhile so I am hoping that I can recover and back up before going any further. I dont want to loose pics and such.
You have left yourself at great risk...an old saying:
Backups, quite simply, are neither a reactive nor an optional activity.
Good luck and let us know!
06-25-2013 06:35 PM
06-27-2013 09:43 AM
Well I tried the safe mode and no luck. I tried to update it using BB desktop multiple times and it works to a point on the reboot and stops..again at the 75-80%. Sprint is going to send me out a replacement unit.
I do appreciate the help. Thank you