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04-04-2013 11:19 AM
Hello I'm new here, I'm experiencing an issue where immediately after booting up my Torch 9860 freezes and stays frozen for days (if I allow) I have wiped it and tried running different OS versions on it but to no avail.. I am at a loss as to what to do now.. HELP!
I recently had an issue where this would happen during the booting process and the bar would freeze, I was able to rectify that issue but lo and behold 2weeks later I am confronted with what seems like a more revised and resistant issue.
04-04-2013 11:49 AM
Sounds like a hardware issue to me. Has the device been exposed to moisture or a drop? If not then it's time to contact your carrier about a repair or replacement.
04-04-2013 02:09 PM
04-04-2013 02:11 PM
08-21-2013 09:13 AM
I got this mobile B torch 9860 4 months ago. I did an Blackberry OS update ( Software Version: 7.1 bundle 1149 )on 16th of this month. From that day I am not able to usemy phone it just keep freezing. Even the power button does not work. I keep removing the battery and put it back in but no use. I managed twice to get in safe mode and wipe clean all files and application. still no go.
Now I am not able to use my phone completely. Not even in safe mode.
11-20-2013 05:30 AM
05-17-2014 05:16 PM
i have a torsh 9860 since a year now and was working fine.
suddenly as of yesterday afternoon is freezes completely.
i tried to remove the battery, it restarted normally and when the logon screen appears it freezes completely
i tried removing the memory card, changing card, logging in Safe Mode but always the same issue
can anyone tells me what to do pls??
Welcome to the forum.
Did you recently install an application? Or did an update?
Try to restart the device and keep pressing the escape button untill it starts up. It will start up in safe mode which can allow you to troubleshoot. You then go under Options>Device>Device and Status Information.
once you get in there type "test" it will prompt you to do a device test of your hardware and software. this way you can easily see what the problem is
08-19-2014 12:05 AM