12-01-2012 02:23 PM - last edited on 12-01-2012 03:12 PM by matthewyongkim
How do i go about getting my 9860 back.
I have not seen it since june 2012.
at the moment it is lost, i have requested a replacement a.s.a.p
O2 in Athlone are handling the case.
they are waiting for it to be sorted,i am going in every 2nd day.
What are Blackberry at. give me a I Phone please.
(personal info removed)
12-01-2012 05:36 PM
Like all my posts, and mark them as the solution if it solved your problem.
My Website: Paolo Rodriguez
12-02-2012 06:25 AM
Yes in guarantee, Blackberry told O2 they were going to replace it.
two months ago,
Replacement is gone missing in uk.
And they won't send out replacement until they get it sorted and i still have no phone.
Is this 2012.
12-02-2012 02:03 PM
I sympathize with your plight, but please understand that this site is a user-to-user community, not a user-to/from-RIM channel for any formal support, escalations, or communications of any kind. Your escalation channel is with your provider -- O2. You need to be escalating with them as to your situation, going to higher and higher levels of management until someone decides to help you out. You have no free path to escalate directly to RIM for anything. That is how the support model works, and all parties are contractually bound to that.
12-03-2012 02:50 PM
That is not good enough.
I should be able to contact Blackberry also as they are the people that have my replacement.
Can i get contact in blackberry that handles replacement.
12-03-2012 02:58 PM
"Good enough" or not, it's what you agreed to when you bought your device and/or contracted for your services. There is a formal support process that exists, and all parties are contractually bound to it -- the carriers, the service centers, the authorized resellers, and yes even the end users. While you may not like what it is, you did agree to it...you may not remember doing so, but such is the nature of all of that "fine print" we all suffer under in this world. You must remain within that process in order for you to not violate your contract (which does not provide you any direct path to contact RIM for anything).
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract(s) you signed. If you wish to investigate that, you can review it here:
There also might be some good reading here:
Note, however, that if you agreed to any contracts that contain anything different from the above references, then your contract will be the authoritative one, overriding anything in the above.
I know that none of this is what you want to hear, but I think that the painful truth is better than a useless lie at any point in time.
12-03-2012 03:20 PM
that is fine with in a aceptable lenth of time but it is heading towards six months since i had my phone.
Thanks for your reply.
I am in the electrical trade.
I and my customers can pick up a phone at any time and contact the supplier.
12-03-2012 03:35 PM