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Posts: 1
Registered: ‎02-05-2012
My Device: Torch 9860
My Carrier: At&T

9860 will not Boot

Torch 9860 one week old.  Battery went dead so I hooked up charger.  Now phone will not boot up.  I get a red LED light on for 10 seconds and off for 8 seconds, repeats.  Tried removing battery.  Tried booting in safe mode (holding escape key), nothing works.  Any Ideas?

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Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9860 will not Boot

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

 

If it still won't  boot, return it to ATT and get a warranty exchange.



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