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BlackBerry® OS Smartphones

Posts: 19
Registered: ‎04-24-2011
My Device: playbook 32gb
My Carrier: telus

9860-won't turn on

The battery died this morning so I plugged it in.  It's been about 3 hours and my phone still will not turn on.  I have tried at least two different chargers plugged directly into the wall and I tried USB connection to my computer (Windows).


BB9860, Telus, OS7.1



Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: 9860-won't turn on

Hello femjock7,


Thank you for your question regarding the issue you are experiencing with turning on your BlackBerry smartphone.


Do you have access to another battery you can try in the device as a test? If not, please contact your point of sale for options.



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