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New Contributor
Posts: 6
Registered: ‎04-13-2013
My Device: Z30
My Carrier: Vodafone Turkey

9900 7.1 Update Fails

Hi dears. I use 9900 with 7.0.0.585. I tried so hard to update it to 7.1 I downloaded desktop software it can't see avaible update also I downloaded full exe pack 7.1, deleted vendor.xml, restarted my pc, and tried to install it on apploader. I did all windows on installation screen and a window opened that includes all of my programs but no software :s I also tried to update on webupdate and on wifi area but on my device doesn't exists "Software Updates" option in settings.I'm gettin so crazy in every day pls help me :s
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Posts: 96,068
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 7.1 Update Fails

You may have other instances of the vendor.xml file.

 

-- Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.



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