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New Contributor
Posts: 4
Registered: ‎11-11-2011
My Device: 9900
My Carrier: ATT

9900 Alarm failed two days in a row - will not make a sound

I just upgraded from 9000 to 9900 - first morning no alarm. Second morning no alarm.

 

Setting it the same as i did on the 9000. Not a difficult task. No sound. After waking up late and missing a business call I notice the alarm notification appears with snooze or dismiss but it wont make an "alarm."

 

I try and set for multiple times both yesterday and this morning to no avail.

 

I don't need 75k apps. I need a phone email and an alarm. AND most of all reliability for my business phone.

 

I do NOT want to ask SIRI to set my alarm but frankly she is more available than blackberry support!

New Contributor
Posts: 4
Registered: ‎11-11-2011
My Device: 9900
My Carrier: ATT

Re: 9900 Alarm failed two days in a row - will not make a sound

So ATT says this is a known issue to Blackberry.

 

So far, here is Blackberry's only fix. I need to wake up with a different alarm clock, remove the battery for at least 10 seconds, place the battery back in the phone, then the alarm clock will work and can wake me up.

 

New Contributor
Posts: 4
Registered: ‎11-11-2011
My Device: 9900
My Carrier: ATT

Re: 9900 Alarm failed two days in a row - will not make a sound

Update -

 

Solution given by provider is to get a different phone as there is no known fix.

 

Wish there was blackberry support to speak to.

New Member
Posts: 1
Registered: ‎01-02-2012
My Device: bold 9900
My Carrier: att

Re: 9900 Alarm failed two days in a row - will not make a sound

i have the same exact problem.  it seems like 60-70% of the time the alarm goes off silently.  have you heard anything more about this or any potential fixes?

New Member
Posts: 1
Registered: ‎01-20-2012
My Device: Bold 9900
My Carrier: Vodfone UK

Re: 9900 Alarm failed two days in a row - will not make a sound

[ Edited ]

I have the same problem too.

How crazy is this? Such basic functionality doesn't work and can't be fixed? Really???!!

I've now had to buy a £3.99 alarm clock for my travels - something extra I didn't want to carry as a frequent flier, especially when my old Nokias have done this reliably for a decade.

Surely you can do better than this Blackberry???

Always had Nokias before - starting to regret giving you a try.

Any solutions to this very welocme PLEASE!!!!

Steve

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New Member
Posts: 1
Registered: ‎08-02-2013
My Device: Bold 9900
My Carrier: T-Mobile (DE)

Re: 9900 Alarm failed two days in a row - will not make a sound

Is there really problem with this, that Blackberry cares to confirm?

I do have the same problem with my Bold 9900, which the seller refuses to take back unless it is confirmed that this is a problem all Bold 9900 have.