02-06-2013 12:27 PM
have a 9900 2 months old worked OK but now comes on without SIM in but once Sim is in it blacks Screen and can do nothing?What can i do ,have read on web similar problems with others ,Is there a update to cure this ?
02-13-2013 11:24 AM - edited 02-13-2013 11:25 AM
Sorry to hear about the issue you are experiencing with your BlackBerry Bold 9900 smartphone screen.
Please perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
If this process fails to address the issue for you, please contact your point of sale for options.
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