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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎02-06-2013
My Device: 9900
My Carrier: orange

9900 BLACK SCREEN

have a 9900 2 months old worked OK but now comes on without SIM in but once Sim is in it blacks Screen and can do nothing?What can i do ,have read on web similar problems with others ,Is there a update to cure this ?

 

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Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: 9900 BLACK SCREEN

[ Edited ]

Hello spook181,

 

Sorry to hear about the issue you are experiencing with your BlackBerry Bold 9900 smartphone screen.

 

Please perform a reload or upgrade the BlackBerry® Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901

If this process fails to address the issue for you, please contact your point of sale for options.

Thank you.


-FB


 


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