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New Contributor
Posts: 3
Registered: ‎01-02-2014
My Device: 9900 Bold
My Carrier: Vodafone

9900 Bold Rebooting

My BB 9900 Bold keep rebooting every now and then. It specifically happens when I try to make calls or answer incoming calls. My OS is 7.1 Bundle 1646. 

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: 9900 Bold Rebooting

good day

Have you tried to just reload your OS?

Did you install any new applications?
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Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9900 Bold Rebooting


bhavsarn wrote:

My BB 9900 Bold keep rebooting every now and then. It specifically happens when I try to make calls or answer incoming calls. My OS is 7.1 Bundle 1646. 


Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎01-02-2014
My Device: 9900 Bold
My Carrier: Vodafone

Re: 9900 Bold Rebooting

i have not downloaded any new applications recently. this problem started all of a sudden.
New Contributor
Posts: 3
Registered: ‎01-02-2014
My Device: 9900 Bold
My Carrier: Vodafone

Re: 9900 Bold Rebooting

i will try using it in safe mode for few days. Will update soon. thank you