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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-05-2012
My Device: BlackBerry Bold 9900

9900 Frozen after a call



I have a BB 9900 that is only a week old.  The BB works perfectly, that is until someone calls me.  I can answer the phone, hear and speak with the person on the other end - no issues.  I can use BBM, texting etc, no issues.  The problem occurs when I try to hang up after someone calls me.  The phone freezes.  I can press the hang up button, but it does not return to the main screen.  It freezes at the caller ID screen and I have to yank the battery out of it to get back to the main screen that has all the icons on it.


Anyone have a fix for this?  I am new to this phone and maybe I am missing something.  I have had a BlackBerry for a very long time and this is the first one that has ever done this.




Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9900 Frozen after a call

Hello snocrazy, 


Welcome to the forums. 


If the device is only a week old then I would suggest you contact your point of sale for options. 



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