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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎06-13-2013
My Device: 9900
My Carrier: PCCW

9900 Not Booting Up

Hi there, I'm a Mobile Consultant and always meet the problem with many 9900s keep turning red light on and off but don't show "BlackBerry" logo. In this case, I will advise my supervisor to send Handsets to RIM for fixing. But  it takes around a month for fixing and returning back. Is it have a better way to fix by myself instead of returning back to RIM? thanks~

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9900 Not Booting Up

Hey Takahaski,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest following the steps in this KB article to try and fix the BlackBerry smartphones: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.


Cheers.


-ViciousFerret


 


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New Member
Posts: 1
Registered: ‎06-17-2013
My Device: bold 5 9900
My Carrier: MTN

Re: 9900 Not Booting Up

Hello VF, my bold just went dead and after trying the above desktop software 7.1 did not see it. what do i do next.(i had remove the battery and connect it with the usb and no result even no light is flashing