Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-13-2013
My Device: 9900
My Carrier: PCCW

9900 Not Booting Up

Hi there, I'm a Mobile Consultant and always meet the problem with many 9900s keep turning red light on and off but don't show "BlackBerry" logo. In this case, I will advise my supervisor to send Handsets to RIM for fixing. But  it takes around a month for fixing and returning back. Is it have a better way to fix by myself instead of returning back to RIM? thanks~

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9900 Not Booting Up

Hey Takahaski,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest following the steps in this KB article to try and fix the BlackBerry smartphones: www.blackberry.com/btsc/KB10144


Let me know if you have any more questions.




Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

New Member
Posts: 1
Registered: ‎06-17-2013
My Device: bold 5 9900
My Carrier: MTN

Re: 9900 Not Booting Up

Hello VF, my bold just went dead and after trying the above desktop software 7.1 did not see it. what do i do next.(i had remove the battery and connect it with the usb and no result even no light is flashing