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New Contributor
Posts: 8
Registered: ‎08-23-2012
My Device: 9900
My Carrier: mtn

9900 Touchscreen not work nor memory card

My phones touch feature has not worked for a while. Everthing else works...scroll, menu buttons, on/off button...just none of the touchscreen features work..whether on games or apps. Its a 9900. My phone has fallen a few times and now my memory card also does not pick up either. But no water damage or screen damage, anyting like dat. Any1 have any ideas? Anything I could do? HB
Hall of Famer III
Posts: 58,419
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9900 Touchscreen not work nor memory card

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


 

Of course, if those falls you reported have caused physical damage (e.g., internal connection breakage), then there is no amount of internet-distance diagnosis nor OS/software level "fixes" that will be of any use.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 8
Registered: ‎08-23-2012
My Device: 9900
My Carrier: mtn

Re: 9900 Touchscreen not work nor memory card

The "Safe Mode" name appeared......but I cudnt get in because I cudnt put in my pin. None of the buttons worked...........sad face.
Not sure if all 9900 work the same...but when my phone restarts I have to first press my "On/Off" button then only can I put in my pin. So........

So just that I'm clear.....you wanted me to get into Safe Mode, and hopefully my Touchscreen would work? Am I understanding you right?
Highlighted
Hall of Famer III
Posts: 58,419
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9900 Touchscreen not work nor memory card

That's correct. If the behavior would have ceased in Safe Mode, then it would have likely been caused by an add-on or 3rd party app. Safe Mode prevents them from auto-launching anything they might do, and thereby ruling them in/out as causal.

So they are not causal...which means you fall further down in what I already posted.

I doubt, however, that any OS/software level fixes will help...it sounds like physical hardware is the root cause of the issue, and there's no amount of things we can give you to fix that nor truly to diagnose it firmly. Rather, you can continue with other tests to continue ruling them out...once all that you can do has been ruled out, the conclusion would be physical hardware...but, again, that's only a conclusion, not a diagnosis. Truly diagnosing hardware issues can really only be done in hand by a qualified BB hardware technician.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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