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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-16-2013
My Device: bold 9900
My Carrier: digicel

9900 bold coma

After updating Facebook and asking the phone to reboot it went into a coma.... i tried turning off and on, taking battery out, plugging to the wall ( it was fully charged) I guess OS is next.... like i can figure that complicated process out! any other ways than going to c: I"m no programmer.



Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9900 bold coma

Hello gdouyon


Welcome to Support Forums



Apart from Facebook application have installed / updated any other applications ? If it is then try to delete any recent application that you downloaded / updated , which you can reinstall later on.


If your device is not booting then try to Start your device on safe mode , On safe mode Go to Options > Device > Application Management > locate and delete any application which you think might be responsible for the issue or after which your current problem started .

  • KB17877 : How to start a BlackBerry smartphone in Safe Mode
  • KB10040 :How to view or remove installed application on a blackberry smartphone

Try it and let us know.




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