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Contributor
Posts: 11
Registered: ‎03-24-2014
My Device: 9900 bold
My Carrier: it
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9900 bold problem with iCloud mail

I need your help please because I set up an iCloud mail (@me.com) on bold 9900 but the problem is that when I delete a mail from my blackberry the mail doesn't go to the deleted mail on my account on my PC.any idea please ?
Guru II
Posts: 21,729
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900 bold problem with iCloud mail

Full syncronization is not available on all email accounts.

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Contributor
Posts: 11
Registered: ‎03-24-2014
My Device: 9900 bold
My Carrier: it

Re: 9900 bold problem with iCloud mail

Do you know which account offers full synchronization . I tried iCloud Mail and gmail.thanks
Guru II
Posts: 21,729
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900 bold problem with iCloud mail

Here is a KB that explains. I should clarify, though. The deletes are sync'd on the listed email platforms but it doesn't usually move the deleted mail to a deleted mail folder. It simply deletes it. It's been that way for a long time on BIS. The new BB10 platform does do this now.

http://www.blackberry.com/btsc/KB05133

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 11
Registered: ‎03-24-2014
My Device: 9900 bold
My Carrier: it

Re: 9900 bold problem with iCloud mail

This is what I want if it simply deletes this would be ok but with iCloud and Gmail doesn't deletes.i don't know if I have to wait for a long time in order to sync
Guru II
Posts: 21,729
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: 9900 bold problem with iCloud mail

Deletes and reads can take a while. They are usually fairly quick going from device to mailbox but mailbox to device sync is much slower, sometimes hours. That was a complaint many had with BIS and one reason why the BB10 platform was born.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!