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Contributor
Posts: 44
Registered: ‎04-04-2012
My Device: 9900
My Carrier: Vodafone

Re: 9900 constantly rebooting after landing in another country

New SIM didnt fix! same fault!
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 constantly rebooting after landing in another country

Hanna, it's time you demanded that Vodafone ESCALATE this issue to RIM level tech support. Call and demand that.



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Contributor
Posts: 44
Registered: ‎04-04-2012
My Device: 9900
My Carrier: Vodafone

Re: 9900 constantly rebooting after landing in another country

....I have finally found out what the fault is - or in fact, better said, been informed that they have accepted that there is a fault.  This is a global issue with the Bold 9900 and the Iphone 4s.  They are currently working on a soluton, but as yet they have not found the cause of the problem.  I have been told to switch of 3G when roaming (which I found out by myself) and wait a fix - key point is, this is a registered issue with RIM which is being looked into - it apparently affects all roamers!

Highlighted
Posts: 96,070
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 constantly rebooting after landing in another country

"They" who said this?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 44
Registered: ‎04-04-2012
My Device: 9900
My Carrier: Vodafone

Re: 9900 constantly rebooting after landing in another country

Vodafone Germany, I eventually spoke to someone in 'technical' who told me that this was a know fault.....

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: 9900 constantly rebooting after landing in another country

Hello,

Another individual on CB reported the same issue, but I think it was a 9800. He was traveling from France to Germany frequently after which the phone worked only Germany.

Contributor
Posts: 44
Registered: ‎04-04-2012
My Device: 9900
My Carrier: Vodafone

Re: 9900 constantly rebooting after landing in another country

Thanks!  It would appear that this is causing a lot of problems for business travellers!  I have mixed feelings about the 9900, I had the Torch before this, which I desparately hated, in fact, Vodafone changed it for a 9900 Bold at no cost after 1 year. I did feel much happier with the Bold, I am at an age where I prefer a keypad, and this is why I got on so will with the 9900 until this issue started happening.  I was in the US for 3 days without a phone!  I have now ordered the Iphone5, but will be hanging on to my bbry - which I guess I will continue to use if/when they sort the G3 roaming problem out.

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: 9900 constantly rebooting after landing in another country

hannabyb, sorry you have gone through all of this, but at least RIM is now aware of it and hopefully a fix will be in place soon. Now that you've ordered an iPhone 5, I guess all I can say now is that I hope that one doesn't have the same problem as well (although it might not be entirely smooth sailing with it as well).

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New Contributor
Posts: 7
Registered: ‎10-12-2012
My Device: Torch 9810
My Carrier: Free France/ Vodafone Germany

Re: 9900 constantly rebooting after landing in another country

Hello,

 

I am the other user f0xx386 is refering to.

I believe now that it is a vodafone issue and I doubt it is ever going to be fixed.

Before I ever used a vodafone SIM I had used an orage SIm which and when I was travelling in the US I could switch to a t-mobile.com SIM.

I may be a problem with OS 7.1 but I now have doubts. Next time I am abroad (end of the month) I will so a complete wipe and firmware reinstall and then use my NON-vodafone SIM to see if the behavior is fixed.

 

Then I'll report here if this is really an issue with the vodafone SIM changing some stupid protection setting.

 

In the meantime please update here if you have news.

 

V. 

OS 7.1 offre 1997 v7.1.694 plateforme 5.1.0.507
New Contributor
Posts: 7
Registered: ‎10-12-2012
My Device: Torch 9810
My Carrier: Free France/ Vodafone Germany

Re: 9900 constantly rebooting after landing in another country

Blackberry Pin conflict?

What do you think?

Could it be?

http://forums.crackberry.com/vodafone-f161/vodafone-bis-abroad-581713/

 

 

OS 7.1 offre 1997 v7.1.694 plateforme 5.1.0.507