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New Contributor
Posts: 2
Registered: ‎04-25-2013
My Device: 9900
My Carrier: optus

9900 doesn't start up after bundle update?

I just updated my phone and everything seemed fine 

and it was my first update so i didnt really know the process of the whole thing

then I saw an hourglass, and i thought it was just loading but it took a long time and it was still the same thing

so i took the battery out and now it wont start up.

i thought the battery might died, so i tried to charge it, when i plugged the charger in, the red light shows once then nothing happens and i cant turn my phone on Smiley Sad

help!!

 

 

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9900 doesn't start up after bundle update?

Hi and Welcome to the Community!

 

Removing the battery during the update may have killed it...you may need these tricks now:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-25-2013
My Device: 9900
My Carrier: optus

Re: 9900 doesn't start up after bundle update?

maybe Smiley Sad but the hourglass jsut went on for a few hours and it was driving me mad and i thought it was all done.

i tried to connect it with my mac and it just says i need to repair my phone. I tried to do it, but after like 20 mins, it just says it failed to repair and such...Smiley Sad

Hall of Famer III
Posts: 58,376
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI459), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9900 doesn't start up after bundle update?

Oh...MAC...sorry...all of the recovery tricks I know of apply to PC, not to MAC. I'll ask the mods to move this to the MAC board so you can see anyone there has any advice for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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