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Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

9900 keeps rebooting after 10% load

I have a 9900 that I am trying to fix. I dont know what software it's on. It turns on and loads but after abotu 10% on the splash screen, it just restarts and repeats.

 

I've tried several things. I tried apploader and DM and they do detect the OS and shows the PIN, and tried to reload OS with and without the battery. without the battery, both software were sorta successful in loading software until it "wait for device initialization" and "reconnecting to JVM" then the phone just restarts again and into the loop. but with the battery, it just loops after the 10% load

 

other option I tried is to put in password incorrectly 10 times and hope it wipes itself but when trying to reload, it just loads 10% and reboots

 

i've even tried other 3rd party to just wipe the OS to get the 507 but they don't detect device

 

i've also tried rebooting in safe mode (i actually never knew about it) but it does do that, i hold escape key while loading and again, after 10% it reboots

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 keeps rebooting after 10% load

Try this:
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

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Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

thanks for the suggestion.

 

DM does detect the PIN but when it goes to "wait for device initialization" it's stuck on "connecting to JVM"

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 keeps rebooting after 10% load


crazyjo82 wrote:

 

when it goes to "wait for device initialization" it's stuck on "connecting to JVM"


How long have you let it just sit there... at that stage?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

i'm not sure because after a few min or so, the PC warning comes asking to retry

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9900 keeps rebooting after 10% load

Do you hit retry?

let it sit and see what happens

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

yup, hit retry... and you see the load bar on PC move then as the phone tries to reboot, the retry warning comes up.

 

i read a suggestion that i should try to unplug and replug the usb during that stage and it may help, going to give that a try tonight

Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

so, i tried that method, it still just reboots itself at 10% and DM keep asking to retry
Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

here's all the things that i've done and tried 1) DM and Apploader detects PIN when connected 2) bb only loads about 10-15% (before the BB logo) then restarts 3) i've purposely put a wrong password 10 times to wipe device but nothing happens 4) bbsak cannot connect, therefore, can't wipe 5) i'm able to load the OS via DM or Apploader until the "Wait for Device Initialization" and when I see "Reonnecting to JVM" screen, I put battery in, it loads to about that 10-15% and reboots 6) can't load with the safe mode 7) just tried loader.exe /nojvm option - still stuck at Reconnection to JVM 8) jl_cmdr doesn't do anything am i missing something?
Contributor
Posts: 12
Registered: ‎01-04-2013
My Device: 9700, 9900
My Carrier: Rogers

Re: 9900 keeps rebooting after 10% load

just a small update... so i decided to give my laptop a try... and thought there was progress... apploader did not detect PIN but did show "PIN:UNKNOWN" but again when it goes to wait for device initialization, the phone reboots after 10-15%